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Deka IT Maintenance and Hardware Support Contracts
If you do not need comprehensive IT
Outsourcing services Deka offers maintenance and Hardware support
contracts for your entire infrastructure. When your server goes down or
your computer crashes you can count on Deka to get back running quick.
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 Platinum Care Elite Service
Agreement: (Same Day)
4
hour SAME Day, on-site support is provided 24 hours a day seven days a
week 365 days a year. Unlimited telephone call back support is also
provided through the Technical Support Center during the business hours of
Monday through Friday, 9:00 a.m. to 6:00 p.m. ET. This service includes
parts, labor and travel charges.
Platinum Care Plus Service Agreement: (Same Day)
8 hour SAME Day, on-site
support is provided 24 hours a day seven days a week 365 days a year.
Unlimited telephone support is also provided through the Technical
Support Center during the business hours of Monday through Friday, 9:00
a.m. to 6:00 p.m. ET, This service includes parts, labor and travel
charges.
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Platinum Care Standard Service Agreement: (Next Day)
Next business day, on-site support is provided during the business hours
of Monday through Friday, 9:00 a.m. to 6:00 p.m. Unlimited telephone
call back support is also provided through the Technical Support Center
during the business hours of Monday through Friday, 9:00 a.m. to 6:00
p.m. ET, excluding holidays observed by DEKA. This service includes
parts, labor and travel charges.
Platinum Care Advantage Volume Service Agreement:
On-site support is provided once a week on a pre set day during the
business hours of Monday through Friday, 9:00 a.m. to 6:00 p.m.
Unlimited telephone call back support is also provided through the
Technical Support Center during the business hours of Monday through
Friday, 9:00 a.m. to 6:00 p.m. ET, excluding holidays observed by DEKA.
This service includes parts, labor and travel charges.
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Platinum Care Depot Service:
Return to DEKA for repair. All repairs are quoted before work is
started. Shipping billed one way. Most repairs are completed in one
week.
Platinum Care Time and Material Service:
Costs are quoted on request. Travel charges will apply. Two-three day
response time for all T&M service requests.
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Customized Services:
Deka Can customize a services package to meet your
needs. Call us at 1-800-672-DEKA for more information.
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