
MS Exchange Hosting From DEKA
subheading text hereDeka IT was one of the first providers in the country to offer Exchange Hosting and we have become one of the Southeast’s largest Exchange hosting companies by delivering more than an Exchange mailbox. With DEKA you can create an VIRTUAL OFFICE IN THE CLOUD. We offer Exchange 2013 and 2016 hosting PLUS Microsoft OFFICE 365. BEST of all, we manage everything for you!
Virtual Office in the Cloud means you get full-featured Exchange Hosting plus:
VIRTUAL OFFICE IN THE CLOUD plans include additional MS OFFICE APPS, VIRTUAL DESKTOP, collaboration (ShareSync and DEKA’s CLOUD DRIVE), security, instant messaging (SKYPE for business), DEKA’s CLOUD PBX, and compliance options PLUS MORE you can tailor to your business.
Compare DEKA IT to other hosted providers
How does Deka’s Virtual Office in the Cloud approach to Exchange hosting stack up to other CLOUD providers? Compare the big three options with this chart.
Support
Tech Support
DEKA IT
INCLUDED- 24×7 email and phone support with average phone hold time of less than one minute
- Built in support ticketing system in Control Panel
- Microsoft certified support specialists
- Online Knowledge Base
Office 365
PARTIALLY INCLUDED- Built in support ticketing system in control panel
- Microsoft certified support specialists
- Online knowledge base and public community forum
- 24×7 email and phone support (available on higher-end plans only) Average hold time is not reported
Google Apps
NOT INCLUDED- 24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day
- Built in support ticketing system in control panel
- Online forum
Support
Migration Support
DEKA IT
INCLUDED- Free certified Cloud Assistant migrates every new customer
- 24/7 phone support
- Online migration toolkit available for self migrations
Office 365
PARTIALLY INCLUDED- Online migration toolkit available for self migrations
- Online Support knowledge base, discussion forum and Community Forum
- Assistance for hybrid deployments and 24/7 phone support (available on higher-end plans only)
Google Apps
PARTIALLY INCLUDED- Online migration toolkit and discussion forum support
Control
Management Control Panel
DEKA IT
INCLUDED- Customers able to provision users and manage settings for Deka’s proprietary services as well as Microsoft-based and third-party services
- Supports all browsers
Office 365
PARTIALLY INCLUDED- Customers able to provision users and manage settings for Microsoft-based services
- Limited Exchange and Active Sync management capabilities (detailed controls available on higher-end plans)
- partial support of Google Chrome Browser
Google Apps
PARTIALLY INCLUDED- Supports all browsers
Control
End-user Controls
DEKA IT
INCLUDED- My Services available in Outlook® and Outlook Web App to change common settings for users’ services and update passwords, reducing administration load
- Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones
Office 365
PARTIALLY INCLUDED- Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones
- End user controls and policy management available through Outlook Web App interface.
Google Apps
PARTIALLY INCLUDED- Limited permissions and functionality
Reliability and Security
Security
DEKA IT
INCLUDED- Policy-based Encryption add-on available; includes templates for HIPAA compliance
- Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BlackBerry policies
- Ability to set custom password policies, aligning cloud environment to internal security controls
Office 365
PARTIALLY INCLUDED- Policy-based Encryption add-on available; requires additional configuration
- Wipe ActiveSync devices only
Google Apps
PARTIALLY INCLUDED- Google Message Encryption service available
- Wipe ActiveSync devices; BlackBerry device wipe requires BES
Reliability and Security
Operations: SLA and Location of Data
DEKA IT
INCLUDED- FOUR secure enterprise-grade datacenters
- Premium, enterprise-grade hardware for high availability and redundancy (EMC and Hitachi SAS 10k storage, Dell PowerEdge Series servers, and VMWare)
- Quadrant design with Nx2 capacity to assure high availability; option for automatic failover available, as well as support for archiving to third-party datacenter
- SAS 70 Type II audited organization-wide, assuring strict controls, data privacy and protection
- 99.999% financially backed SLA
Office 365
PARTIALLY INCLUDED- Multiple datacenters located worldwide, with globally-redundant, enterprise grade reliability utilizing automatic failover and a strict privacy policy.
- 99.9% financially backed SLA
Google Apps
PARTIALLY INCLUDED- Does not reveal which of its global datacenters are used
- 99.9% SLA
- SAS 70 Type II audited
Reliability and Security
Backup
DEKA IT
INCLUDED- Account level backups
- Data replication in real time from one set of premium hardware to another, assuring rapid service restoration recovery and data integrity in the event of a hardware issue or database corruption
- Outlook Backup, enabling easy backup and management of each users’ email, contacts, calendars and other items within Outlook
- PC Backup to protect the data on users’ desktops and laptops (supports PC and Mac)
Office 365
PARTIALLY INCLUDED- Account level backups
- Multiple layers of redundancy at datacenter level, so lost or corrupted account data can be restored
Google Apps
PARTIALLY INCLUDED- Account level backups
- Datacenters designed with resiliency and redundancy in mind, minimizing the impact of common equipment failures and environmental risks
Services Offered
Mobility
DEKA IT
INCLUDED- Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry BIS and BES
Office 365
PARTIALLY INCLUDED- Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry (BIS)
- BES not yet available
Google Apps
PARTIALLY INCLUDED- Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google
Services Offered
Supported Mail Platforms
DEKA IT
INCLUDED- 25 GB or unlimited storage options; message size limit 50 MB
- Enterprise version of Exchange 2010 (latest version); Outlook 2010 available
Office 365
PARTIALLY INCLUDED- Storage max 25 GB; message size limit 25 MB
- Hosted version of Exchange 2010 (latest version); Outlook 2010 available as add on (higher-end plans only)
Google Apps
PARTIALLY INCLUDED- Storage max 25 GB; message size limit 25 MB
- Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business Plans are based off the same free Gmail service
Services Offered
Public Folders
DEKA IT
INCLUDED- Public Folders available
Office 365
NOT INCLUDED- Public Folders not available
Google Apps
PARTIALLY INCLUDED- Public Folders supported via Google Groups
Services Offered
Microsoft Outlook
DEKA IT
INCLUDED- Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view
- Outlook Web App (enhanced web access available with Exchange 2010)
- Microsoft Outlook 2011 for Mac available
Office 365
INCLUDED- Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view
- Outlook Web App (enhanced web access available with Exchange 2010)
- Microsoft Outlook 2011 for Mac available
Google Apps
PARTIALLY INCLUDED- Google Apps Sync for Microsoft Outlook is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two
Services Offered
Microsoft Office Software
DEKA IT
PARTIALLY INCLUDED- Outlook 2010 available; customer can provide own copies of other Office software
Office 365
INCLUDED- Web Apps offered as a subscription (expires on termination of subscription)
- Office 2010 Professional Plus suite available as add-on (higher-end plans only)
Google Apps
NOT INCLUDED- Google Docs or customer can provide own copies of Microsoft Office software
Services Offered
Collaboration and File Management
DEKA IT
INCLUDED- Lync Secure Instant Messaging and desktop sharing
- PC Backup for local files
- SharePoint 2010 (document sharing, online backup, shared contacts, calendars, folders)
- Fax via Email
Office 365
INCLUDED- Lync
- SharePoint 2010 (document sharing, online backup, shared contacts, calendars, folders)
Google Apps
INCLUDED- Google IM, Docs and Cloud Connect services
Services Offered
Archiving
DEKA IT
INCLUDED- Archiving available (basic and compliant); Supports all third party cloud services
Office 365
INCLUDED- Archiving available
Google Apps
INCLUDED- Archiving available
Services Offered
Voice/Unified Communications Offering
DEKA IT
INCLUDED- Hosted PBX (Phone System) VoIP-based telephone offering with integrated with Exchange
- Conference Bridges for audio conferencing
Office 365
NOT INCLUDED- No voice offering
- third-party services available through Office 365 Marketplace
Google Apps
PARTIALLY INCLUDED- Google Voice, a consumer-oriented service
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PHONE
ADDRESS
Atlanta
12460 Crabapple Rd
Alpharetta, GA 30009